Missing rewards credit x 2 $5

Lauren1234
Switched-on
1 Reply 3232 Views

Hi there, I have received my current bill  and is missing x2 $5 rewards credits for completing the challenge tasks

 

 

4 REPLIES 4
David_AGL
AGL Community Manager
1 Reply 3224 Views

Hi @Lauren1234 ! Thanks for getting in touch. Did you receive the event summary emails for these events confirming that you achieved the target?

Lauren1234
Switched-on
2 Replies 3220 Views
Yes I did
David_AGL
AGL Community Manager
0 Replies 3210 Views

Thanks @Lauren1234 . I believe the billing credit is applied up to 20 business days after the summary email is sent out, so this may simply be a matter of timing, in which case you'll see it applied on the next bill. I'm still confirming this with the Peak Energy Rewards team however, so stay tuned.

David_AGL
AGL Community Manager
0 Replies 3209 Views

Hi again @Lauren1234 

Just confirming the above: Peak Energy Rewards credit is applied up to 20 business days from your Event Summary email going out, so you'll see it on your next bill.

 

Thanks for participating in the events, and for getting in touch. Feedback is very helpful.