To show pending Energy credits / rebates in Account

[habbie]

It’d be great if there’s a way to view all pending Energy credits or rebates in App. Credits (e.g. Peak Energy Rewards for those who participated) and rebates (e.g. AUS Gov Bill Relief given to consumers); pending to be included in upcoming bills can be easily viewed in App for easy tracking. By doing so, it provide full transparency for consumers and avoid any confusion.

Govt rebates of $300 given to consumers are divided into 4 quarters by AGL, unlike certain Energy providers who included the full rebate in one bill. With this transparency, consumers will be well informed as to the balance amount of rebate they are entitled to. 

[reyna789]

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@habbie Virginia dmvwrote:

It’d be great if there’s a way to view all pending Energy credits or rebates in App. Credits (e.g. Peak Energy Rewards for those who participated) and rebates (e.g. AUS Gov Bill Relief given to consumers); pending to be included in upcoming bills can be easily viewed in App for easy tracking. By doing so, it provide full transparency for consumers and avoid any confusion.

Govt rebates of $300 given to consumers are divided into 4 quarters by AGL, unlike certain Energy providers who included the full rebate in one bill. With this transparency, consumers will be well informed as to the balance amount of rebate they are entitled to. 

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Energy apps should provide a clear view of pending credits and rebates, including type, total amount, applied amount, pending balance, application date, and estimated application billing cycle. A transaction history and notifications would further enhance transparency, reducing customer inquiries and improving satisfaction. This is especially important for government rebates distributed over multiple billing cycles.

[Basil_AGL]

Hey @habbie, you bring up a good idea - i've changed this to vote so others in the community can jump in with their thoughts and I'll also chat to the team about this too! 

Thanks for sharing, 

Basil