eero6+

[andy68]

i cant get my eero6+ to go into bluetooth mode the light wont flash blue only white any suggestions?? ive tried a hard reset and turning off at power still only flashes white

[Tucker]

Is it able to connect to the internet? Looks like blinking white means it's starting up or trying to connect. 

[andy68]

it's connected to the internet and working fine just can't get the app on my phone to work with it

[Tucker]

Doing a quick google, it looks like there might be problems connecting eero to bluetooth on some android phones. You could try bluetooth connection from a different device to figure out if its an issue with your phone or the eero?

[andy68]

I cant get it to go into pairing mode i.e. blinking blue light, its either solid white or blinking white when I reset it

[Tucker · Accepted solution]

The eero only uses bluetooth mode for the initial setup process. If it's connected to your wifi network (sounds like it is, if it's solid white), it should be able to talk to the phone app over your wifi network. 

If that's not working properly, bluetooth/pairing mode isn't the issue. The eero and your phone should both be on the same wifi network.