I did not receive the Welcome email, can you please resent it to me?
I did wait a few hours to have a chance to talk with AGL technical team, he told me the user name and password both are AGL account number, however, I am not so lucky to connect my internet. I will spend another hour calling them tomorrow.
Thank you David. After guessing my email address, account number without "acc", I figured out the mystery.
I am sorry AGL but your Internet set up support is horrible. Instead of your useless pages, it would have helped a lot if you could just write use your account number in lower case and in full. I have not received any instructions for BYO modem settings and finally found this thread. The funny thing is that I have received my bill before my Internet. This is not nice and I am very annoyed. 😞