Waiting 2+ hours for confirmation of mobile

[TeachKitty]

I "ordered" the Mobile plan, as it was a good deal. I have provided a card number (wish I could do DD like my gas and electricity) and still haven't received confirmation or eSim.

How long does this take?

[ChrisE_AGL · Accepted solution]

Hi @TeachKitty 

You should receive the confirmation and if you had ordered an eSIM should be done within a few minutes. If you have yet to I would suggest contacting our support.

In regard to setting up Direct Debit, you can update your internet and mobile payment methods in My Account or the AGL app: 

1. Go to the Overview tab.
2. Scroll to ‘My Internet and Mobile’ and select View my services.
3. Go to My Telco Account (the person icon in the top right).
4. Scroll to Payment Method.
5. Select Add payment details or Edit payment method and follow the prompts.

Otherwise feel free to contact us and our support team will be more than happy to assist.

Thank you, Chris