Poor mobile reception should i get a landline? How do i do it?

[Zoro44]

Emergency services couldn't contact me on my mobile phone. Checked Optus tower location and we should have 5G cover. What do I need to do to get a landline apart from buying a hands free phone.

[Natasha_AGL · Accepted solution]

@Zoro44 
I sincerely apologize that you were unable to be contacted by emergency services. I understand how distressing and frustrating this situation must have been for you, and I truly regret the inconvenience caused.
 

To obtain a landline service, you would need to sign up for an NBN plan and request the landline during the same call. Please note that AGL Telecommunications does not currently offer priority assistance services. If priority assistance is something you require, I recommend contacting Telstra, as they are a provider equipped to support such needs.
 

Once again, I am very sorry for the difficulties you've experienced. Please don’t hesitate to reach out on 131245 or our live chat platform if you have any further questions or need assistance with the NBN sign-up process.
 

Kind regards,
Natasha
AGL Telecommunications