Dont sign up for AGL mobile

[AN08]

Signed up for a switch thinking they had good plans for current members. I suggest AGL stick to just providing energy instead of Mobile plans. I have signed up since 28/08/24. I have contacted AGL 4 times still no esim. It has apparently been reissued twice now. In the meantime my current provider has disconnected my service, according to the AGL app my sim is active... How much longer should i wait for my esim surely not 72hours. 

[NikkiM]

Don’t sign up for any of their services. I can’t believe this is a real company. Every time I talk to customer service I get different answers. They haven’t shown up for any of the 3 appointments I’ve made. My electricity bill was supposed to be generated yesterday and I was assured it would be but nope still no idea what we will owe.

 Plus most of the customers services reps I’ve talked to barely speak English and are all based out of India.

i feel like I’m being trolled. 

[DanTheMan]

I had the same issue. They reissued my eSim 3 times and have charged me $10 for sim replacement each time. 

[nick468jr]

I signed up for AGL’s mobile plan on 28/08/24, hoping for good service as a current member. However, I've contacted AGL four times regarding my eSIM, which has reportedly been reissued twice, yet I still haven't received it. In the meantime, my current provider has disconnected my service, even though the AGL app shows my SIM as active.

This situation is quite concerning. How much longer should I expect to wait for my eSIM? Surely it shouldn’t take more than 72 hours. I really think AGL should focus on providing reliable energy services instead of mobile plans if this is how it’s handled.

[Sheena_AGL]

Hi @nick468jr 
I am really sorry to hear that you still haven't received the eSim.
I know sometimes the QR code can take 24 hours to be received.
I recommend you give us a call on 131245, or contact us on our live chat platform so we can assist further.
I really appreciate your feedback.
Thank you, Sheena
AGL Telecommunications