Hi @whybother - sorry to hear you had trouble getting hold of us. There's a number of ways to contact us , and while there's always the possibility of technical issues or wait times to deal with, I'm not aware of any outstanding problems like that currently. All the best with your new provider.
does anyone work in customer support at AGL? hopeless - being trying for days for anyone to speak to me - phone, messaging email - anyone got the CEO's direct number ?
We don't actually use email for customer support, but the other channels I mentioned are available. Can you let me know what issues you're having with them?
@whybother , if you're not satisfied with the service you've received from contacting us by messaging and phone, I'd encourage you to take a look at our Complaints process. The specialist complaints team will be best for getting your issue resolved.
