Smart meter data

fing
Semiconductor
1 Reply 4604 Views

After waiting 9 weeks for my meter to be upgraded to a smart meter for solar, there is no data in the mobile app or website.

How long does it normally take for the data to become available?

Cheers

3 REPLIES 3
jayden_AGL
AGL Moderator
1 Reply 4602 Views

Hi fing,

 

Thanks for getting in touch!

 

Once your meter has successfully been upgraded, you should expect your usage data to appear within 1-2 weeks.

 

Kind regards,

 

Jayden

fing
Semiconductor
1 Reply 4570 Views

Hi

well 2 weeks have just rolled by,  who do I need to contact to chase this up

 

Cheers

Fing

jayden_AGL
AGL Moderator
0 Replies 4562 Views

Hi Fing,

 

Thank you for getting back to us here!

 

If you can send me a quick private message by clicking on my handle (jaydeny) with your account number and address, I'll be happy to follow up on this for you.

 

Kind regards,

 

Jayden