Reading E355 meter

[RichardP]

Just over a week ago a Landis & Gyr E355 smart meter was installed. I asked the installer for a manual for it, he didn't have one and said to contact my supplier. I asked him how to read it, he didn't know and said to contact my supplier! I asked him how the boost worked, he didn't know and said to contact my supplier!! I came to this site looking for a contact email address but there isn't one. So, I lodged a complaint with the complaint function on this site, I complained about the lack of an email address and asked for the manual for the meter. I have heard nothing since.

The reason I want an email address, and didn't phone, is because I want a paper trail for the inevitable problems, something consumer bodies advise doing. I guess my next step is to lodge a complaint with the Energy Ombudsman.

Poor service? I guess you could say that.

[NeilC]

@Errant 

Wow that is amazing.

I already knew all of that.

You need to read all of my posts (and the rest here).

I knew all of this but the USER wants to know #19 or #32 or #3.

I have a 350 model as I have stated prior IT TOOK ME 2/3 hours to work it out. I stumbled on the EXTENDED MENU and as I stated that was an extra hour.

NO BIG DEAL.

Now explain to everyone on this post what ITEM 19 /21/3 4 is....

I will still state, (as in my previous post), read the meters and work out what they are.

With smart meters that can be reset at any time...

Now using your meters now publish you meter readings.

You sound like you might be @RichardP  brother....