New Gas & Electricity Connection

[fiona_311]

Hi there,  Gas & Electricity are connected at new location, but for some reason it's still showing in progress on the online portal, and I am unable to see these in my account. Can you please assist? Regards Fiona

[-Nam- · Accepted solution]

Hi fiona_311, 

Welcome to AGL Community!

If your connection has just been completed, it can take a little bit of time for it to be updated on your My Account. Please feel free to send us a message here on your My Account and we can check those details for you. 

Kind regards, 

-Nam-

[CPR2020]

I submitted a safety certificate at 10am this morning via email and was supposed to receive a reply within 4hrs. It's now over 4hrs and i need power connected Thursday morning as it's now a week overdue.

I just tried calling and your offshore agent couldn't hear me and hung up after waiting in the queue for 10 minutes.

[-Nam-]

Hi CPR2020!

Welcome to the AGL Community!

We won't be able to check your connection request over AGL Community, please contact us and we'll follow up your request. 

Kind regards, 

-Nam-

[Ishaq]

Hi Nam,

 I have applied for a new connection for Electricity, Gas and Internet. How long does it normally take to get connection to each of them? I am moving into the Unit tomorrow (22 Feb 2022) and need electricity and gas connected before that. Look forward to some assistance immediately since I am moving with my 2 Children.