Hi,
I’m really sorry to hear about your recent experience — I completely understand how this could be frustrating.
It’s possible that a new meter reader was assigned to your area, which may explain the change in procedure. Please note that, as part of their safety guidelines, meter readers are instructed not to enter a property if they hear or sense a dog nearby — even if the barking is coming from a neighbouring property. This is often a precautionary measure, and while it can be difficult to judge, their safety is a top priority.
If this continues to be an issue or if you'd like us to explore alternative options (like submitting a self-read), we’re more than happy to help.
Thanks again for bringing this to our attention, and please don’t hesitate to reach out if you need further support.
SYED
