Questions and discussions about your electricity and gas meters, connections, disconnections and more
Hi @oliveoil,
Welcome to AGL Neighbourhood!
From what you stated, it sounds like you may have Bulk Hot Water system at your premise. We can certainly check your account and go over what is covered by those charges. I'll send you a private message to grab your account details from you so I can assist further.
Kind Regards,
-Olgi-