Dear AGL Team,
I have an Intellihub smart meter that stopped sending data on 30 March 2026. I also operate solar panels and a home battery, each with their own inverters. My system is deliberately configured to only draw power from the grid between midnight and 6am — the lowest tariff period on my plan. This setup ensures I draw no power from the grid between 6am and midnight, which was clearly reflected in actual usage data for months prior to the fault and in my own monitoring via the inverter apps.
Since 30 March, my bills have been based on estimated readings that incorrectly show significant grid power usage during the higher-tariff daytime hours (when I actually used none). As a result, these estimated bills are up to three times higher than my actual costs — both because the consumption figures are wrong and because the usage is being charged at the wrong (much more expensive) tariff periods.
AGL/Intellihub has already confirmed the meter is faulty and it is being replaced today — thank you for resolving that. However, I now need clarification on how and when AGL will adjust the billing for the period from 30 March 2026 to today (18 June 2026) to reflect my verified actual usage and correct tariff periods instead of the inflated estimates.
Please advise on the next steps and expected timeline for these corrections, including any credits or revised invoices.
