Internet - General

I have rung AGL many times over for the exact same issue with my Telco billing. I have a bill due tomorrow that is $84.13 and my usual monthly bill should be $74.13. I get charged a $10 late fee each month and it's consistent from the AGL team since the moment I joined up Telco with AGL. I either get a message the day of or day after my bill due date stating I incurred a late fee due to no payment ...

Sign up NBN plan $89 per monthalso mobile $30 per month.Modem SIM card delivered.However internet not connected and my NBN device stopped absolutely dead !!!TXT AGL enough times can’t get any support….keep walking in circles!! 

Since joining AGL Telecom my internet, at best is super flakey and not anything like my previous supplier. I assumed that considering this is the NBN and supply is essentially from the same origin, device wouldn't be affected. Yet, as of this morning I have had no connection for the last 4 hours. I have in vain tried to contact your support however there has been no reply. This is appalling servic ...

 I got my internet bill for January 2025 which is charged $92.37. A monthly charge should be $74. I have been with AGL for more than one year. Don't understand where this number came from. Call the only contact number 131245 five times. No one gave me a satisfactory answer. The only thing they could do was that the number was correct based on the calculation. Send the email as well, but have no re ...

We just moved to a new place that's not NBN ready, and we keep booking to schedule an NBN technician. And they either keep on rescheduling, or come and make an appearance, make an assessment of how they cant do the job at the moment, for whatever  clever reason, make an excuse to "come back later" and not make the appointment. this installation has been delayed for 3 weeks now. Its been causing di ...

Is any other AGL customer dissatisfied with the lack of customer service and  difficulty in connecting with customer care? I have been a customer of AGL for over 4 years and have multiple energy and internet accounts. I would have liked to believe that I am a valued customer - but sadly not the case! 
After spending an inordinate amount of time trying to connect with someone for help, only to be fr ...

I don't know if it is just me but i am currently on a home fast plan, supposed to be max 100 Mbps download speed but for some reason i never get more than 84 Mbps. I use ethernet cable to connect to my pc. Peak hrs i get around 50-60 but maximum is 82-84 never seen 100. Support couldn’t help me either.

Hello, AGL informed customers that their or NBN issues which they tried to fix with the urgent maintenance from Thursday 20 Feb 2025 11pm are finally all fixed today, Sunday 22 Feb 2025. Two days later.AGL sent notification SMS o Wed about Thu 11pm - 5am urgent maintenance. Then, on Fri 1pm another SMS saying it's taking longer than expected. Then, nothing for 29 hrs. Their status page was showing ...

Anyone else having this issue? I run a speed test (when it works) and get 109MBs down 19MBs up. But webpages load incredibly slow or don't load at all on my devices. Apps time out and so on. No nbn outages or works in my area.Speed from connected units to the router is fast 300-600Mbs. Tried working on just 2.4GHz and 5GHz bands.Tried default DNS or setting it to Google.Tried another modem/router ...

Under Settings / Users, I discovered a "User" who was unknown to me and appeared to be from overseas. I would have liked to have cancelled this User asap but could not - it is Saturday. The Chat facility was of no use, so I finally rang and ended up with a person who could only handle Electricity accounts - I will have to call back on Monday. I don't know if there is an emergency service for this ...