INTERNET NOT WORKING

Aasha12345
Conductor
1 Reply 431 Views

I'm in Adelaide CBD (5000), and my WiFi is not working again!!! So frustrating...same issue happened last weekend - AGL customer service isn't really helping! 

2 REPLIES 2
David_AGL
AGL Community Manager
1 Reply 390 Views

Hi @Aasha12345

 

Is this an issue with your local WiFi or your connection to the internet? First of all I'd check whether there's any outages reported to the NBN network in your area at https://telcostatus.agl.com.au/, but if everything looks clear there, take a look at our troubleshooting help page at https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/internet-troubleshoo...

 

If you've ruled out the most common issues and you need some more assistance, give AGL support a call during business hours and they'll be happy to assist.

Aasha12345
Conductor
0 Replies 374 Views

Thanks @David_AGL 

 

But it's hardly helpful when this information isn't provided in a timely manner. A response after two weeks seems very late, and having to wait for an hour to get someone on the phone is also not really great customer service... 

 

Would be awesome to get a response within a couple of hours.