AGL Internet not working

[lachlano]

Anyone else's internet stop working after getting a notification saying they were transferred to aussie broadband? I was on call with tech support for about 2 hours, eventually they said it was a problem with my router, so I went and bought a new one, and now can't connect the new router to the internet either!

[ChrisE_AGL · Accepted solution]

Hi @lachlano 

I apologize for the delay in my response. 

We do have a troubleshooting guide on our website. 

However, I believe you have already done the best approach possible by contacting our support team directly, while what they suggested hasn't assisted I would encourage you to reach out again so our team can look further into this for you.

Thank you, Chris