Getting Started

Everything you need to know about your Community as a new user.

Everything you need to know about your Community as a new user.

Neighbourhood guidelines


Welcome to Neighbourhood

Neighbourhood is  a dedicated online forum where you can share, discuss and learn about . We created this online community in an effort to make finding information and solutions easier – by people just like you. We want you to feel at all times that your thoughts and opinions matter and are respected, which is why we have some simple ‘house rules’ to be followed by all of our community members.


House rules


If you need immediate, specific account/billing assistance – while we want to help you effectively manage your energy, Neighbourhood is not fit for specific account support. Instead, it’s purpose is to make available commonly asked questions, share tips and experience, and discuss topics like energy and technology. To help with account and billing questions where you need to share sensitive information (i.e. your account and personal details), please contact us.


Keep private information private – we want you to stay safe online. Our team of moderators and community managers will never ask for your private information in public, and ask that private information (yours, or other community members’) is not posted.


Respect the community – we encourage debate and engaging discussion between our community members, but the moment it gets personal or offensive, we’ll step in. We encourage our community members to report any abuse to the Neighbourhood team.


Contribute to the community – ensure you search the community before asking a specific question as it may have already been answered. Make sure your discussion remains relevant to the topic being discussed and give thanks when you have a good experience! You can also reward people with Kudos.


When we’re likely to step in – we endeavour to leave all content and posts as they were published, however in an effort to foster a friendly and appropriate online environment for these contributions to be made and viewed, our team may modify posts that fit the following criteria:


  • Offensive, abusive, misleading, deceptive or otherwise inappropriate posts – this includes copyrighted material.
  • Off topic or duplicate (multi-posting) / spam content.
  • Links to external or unauthorised pages that are considered inappropriate.
  • In an effort to protect privacy.
  • In any other situation where our team deem it necessary.

Moderation overview


  1. All comments or posts submitted via the Neighbourhood website are reviewed by a moderator.
  2. Moderators will ensure that user comments are relevant and appropriate, and may take any steps they deem necessary to ensure content meets our guidelines.
  3. Our team also reserve the right to limit access to the community by temporarily or permanently banning a user from it. Don’t worry – we value all manner of feedback and discussion, and as long as you follow the house rules, your posts will be published ‘as is’.
  4. We aim to review all content within 48 hours.


Your use of the Neighbourhood website


Your use of the The AGL Community website is also governed by the Neighbourhood Terms of Use and AGL Energy’s Privacy Policy.


In addition to these, all AGL Energy employees participating in Neighbourhood should be aware of and agree to be bound by AGL Energy’s Social Media Policy.

Before posting, make sure you are familiar with our community guidelines.

And be sure to give a like when you see a helpful post from a user!