Offer free Residential Efficiency Scorecards to all AGL customers in Victoria.

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We propose that AGL partners with Australian Energy Assessments to offer free Residential Efficiency Scorecards to all AGL customers in Victoria. These in-home assessments, conducted by independently accredited professionals, provide a comprehensive evaluation of a home's energy performance. The assessments include tailored recommendations for improvements, which can range from insulation upgrades and draught-proofing to more efficient heating systems and appliances.

Benefits to AGL Customers

  1. Energy Savings: Customers can significantly reduce their energy bills by implementing the recommended improvements from the Scorecard assessments.
  2. Improved Comfort: Enhanced home efficiency leads to more comfortable living conditions, particularly during extreme weather conditions.
  3. Access to Lower Home Loan Interest Rates: Unlike the NatHERS rating, which is typically provided during building or major renovations, AEA’s service caters to existing homes. This unique aspect allows homeowners to benefit from energy efficiency improvements and potentially access lower mortgage costs.
  4. Sustainability: By promoting energy efficiency, AGL can help reduce the overall carbon footprint of its customer base, contributing to broader environmental goals.

Benefits to AGL

  1. Customer Loyalty: Offering this valuable service can enhance customer satisfaction and loyalty by providing tangible benefits that directly impact their quality of life.
  2. Brand Differentiation: This initiative can set AGL apart as a leader in customer-centric energy solutions and sustainability efforts.
  3. Community Impact: Supporting energy efficiency improvements aligns with AGL's corporate social responsibility goals and demonstrates a commitment to the communities you serve.


  1. Promotion: AGL can promote the free Scorecard assessments through its existing customer communication channels, including emails, newsletters, and social media.
  2. Scheduling: Interested customers can easily schedule an assessment through a dedicated portal on the AEA website, streamlined specifically for AGL customers.
  3. Reporting: After the assessment, customers receive a detailed report with actionable recommendations to improve their home's energy efficiency and comfort.


We believe that this partnership has the potential to deliver significant benefits to both AGL and its customers. By offering free in-home Residential Efficiency Scorecards, AGL can reinforce its commitment to sustainability, enhance customer satisfaction, and contribute to a greener future for all.