running out of hot water

ltruong
Switched-on
1 Reply 6729 Views

We keep running out of hot water so I need to figure out if we have a "booster" which I can see some other people have mentioned the discussion boards or if there's a way to extend heating of hot water for longer periods during the day

3 REPLIES 3
jayden_AGL
AGL Moderator
1 Reply 6728 Views

Hi ltruong,

 

Welcome to the AGL Community!

 

On your most recent bill, is there a mention of a 'Controlled Load 1'? If so, you may have the option of upgrading to Controlled Load 2 which'll provide you with more hot water. You can find more information here: During which hours is the 'Controlled Load' switched on?

 

Cheers,

 

Jayden

ltruong
Switched-on
1 Reply 6724 Views

Hi Jayden

 

Yes my invoice does mention controlled load 1 

 

how do I upgrade to controlled load 2 to get more water? 

 

thanks 

Leanne 

jayden_AGL
AGL Moderator
0 Replies 6722 Views

Hi Leanne,

 

You can arrange this by getting in touch with our customer service team here.

 

Kind regards,

 

Jayden