No usage information in App

[TinkerBell2026]

Hi I joined AGL on 22/06/2026, received sales order confirmation on 24/06/2026, connection completed on 02/07/2026. Up to now my usage is still blank. Called and was told my account was blocked in order to make my data are correct. What should I do?

[ChrisE_AGL]

Hi @TinkerBell2026 

Our teams are working on resolving this issue. 

I've been keeping track of users across posts and Private Messages so that once there are updates, I can communicate this. I apologies for the inconvenience this is causing.

Thank you, Chris