Cost so far

[Luke101]

Hi,

I checked my AGL app on Sat 31st Dec 2022 and it showed my ‘cost to date’ as being around $172. I then checked my ‘cost to date’ again through the app the following day (1st January 2023) to find it was $210.13. This was the same when I logged in online.

I’m not expert but I’m more than 100% confident we did not use around $40 worth of electricity in one or two days.. can someone please clarify why/how the ‘cost to date’ can jump so significantly overnight?

Greatly appreciated, cheers.

Luke

[-Olgi-]

Hi @Luke101,

Welcome to AGL Neighbourhood! We can see changes like this when Demand Charge is added for the previous month or if your usage wasn't loaded and adjustments are made as a result of actual data coming through. I will need to look into your account to find out what has occurred on your account. I'll send you a private message to grab some details so I can help further.

Kind Regards,

-Olgi-