HELP. I've tried now to contact AGL on SIX different occasions. NO I don't want to wait 40 minutes on the phone. Why can't I change my Energy Plan (Electricity) by Internet. AGL offer the service, then at the last step say "Sorry please ring us." I don't want to ring. If this doesn't work I'm sorry but I'm going to Origin. I have my gas with them and they are BRILLIANT communicators. Anyone got an email address for AGL Electric. I've sent 6 emails to the last address I had--but no reply over 3 weeks
So I’ve been with AGL for the past two years. I moved house 3 months ago and made a request to change address with AGL.
I got a bill from them in the mail that was addressed to energy consumer or something but I threw it in the bin because I normally pay my bills through my AGL account. Then I went to log on to my account but it doesn’t let me. I have contacted AGL 5 times to try and solve this, every time they say try to log in again in 24 hours or they say I don’t have an active account, there is no energy or electricity to that address, contact your building manager. I don’t know what to do.