Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Reading and billing differentr

Switched-on

I have received a bill saying i have a reading of 88604 the meter reads 82983 so I believe i have been overcharged. How do i correct this. I could not have been read to be this far out.

The account number is 82336649.

Mark

1 REPLY 1

Powerhouse

Mark,

I suggest that you log onto your account and raise the issue with the appropriate team.

This is a forum and anyone can make suggestions.

 

David (one of the managers) has made a post which I will place here for you.

 

Here are some things you should know:

  • We're experiencing longer call wait times. If you'd rather not wait on hold, you can  message us from your My Account overview page, between 8am - 8pm AEDT
  • The easiest way to manage your account is to log in to My Account or the AGL Energy app - from here, you can pay bills, view your usage and message us
  • If you need a payment extension or you're having trouble staying on top of your bills, we have options available to you.

I would suggest that you take a photo of your meter showing the current reading and then contact as above.

 

Hope this helps

Neil