Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Problems with contact

Switched-on

How can AGL be contacted without having to speak to ignorant people who do not understand the question then hang up?

4 REPLIES 4

AGL Community Manager

Hi @Kevin01 , sorry to hear you've had trouble making yourself understood. If you're an AGL customer, you can log in to your account and click "Message Us". You'll be able to send a message without waiting on hold over the phone, and there'll be an ongoing record of your contact. 

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.

Switched-on

Thanks David, I did this, just as hard to get understood there too, but a nice lady sorted it, but blind freddy could see that if the summer bill is more than 100% higher than the winter bill, something is wrong. all good now.

Switched-on

Message us DOES NOT WORK !!!!

 

You are simply ignored ...

 

Most useless site i have even seen.

 

Should we just send emails to : -

 

customer.solutions@agl.com.au

 

or what???

AGL Community Manager

Hi @billbic , if you've encountered any issues using Messaging, please shoot me a private message with your account number and a screenshot of the problem so we can address it. Also, keep in mind that Message Us is not live chat - contact is answered there as soon as possible, but often there'll be a delay until a response, the same as there would with an email. 

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.