Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.



My AGL electricity account is waaaaaaaay high in credit and I have no idea why? I spoke to someone via chat about why it's so high in credit and they told me it was adjusted because I was being charged the wrong amount. But I really think it has been credited to an extreme amount, I would love a detailed breakdown as to why I've been credited so much. Anyone else have this happen to them? Thanks.

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AGL Community Manager

Hi @Siu-Moala , 


If you contact support, they should be able to provide you with details on where the overcharges were made - but it sounds like you've already tried this.

You can request a credit refund to be paid the amount your account is in credit.

If you want to clarify the details of the credit before you do this, I recommend you log in to your My Account page and click the Message 💬 button in the bottom right (or top right on the AGL app). An agent should be able to provide details of the discrepancy there.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.