Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Credit Report


Hi there


Does anyone know whether I am able to ask AGL to advise credit reporting agencies (such as equifax) of my account payments? I am trying to improve my score and they suggested that this may help however when I asked AGL on the chat they did not seem to know what I was talking about.







I would also like an answer for this question. AGL can you please provide an answer. 

AGL Community Manager

Hi @Kbomb ,


Regular on-time payments to your account will indeed improve your credit score over time, but we can't manually send through an update on request.

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Hi David, 

so does AGL actively participate in comprehensive credit reporting? I have been a customer of AGL for a few years now and I have yet to see a payment history reported. 

Thank you. 


I'm also interested in this.   I have been an AGL customer since 2012 and apparently I still have no credit rating.   I have also contacted complaints department because I was hoping that was based at head office and that they might be able to follow this up for me.  How long should it take?  Because eight years is a decent amount of time.   Thank you. 

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