electricity bill sent multiple times

JIScutt
Switched-on
1 Reply 388 Views

Why have I been sent the same electricity bill 5 times!

 

Each amount is exactly the same with a different due date on each!

 

I paid the first bill so I will just throw the others away & hope I don't get sent any more!

2 REPLIES 2
David_AGL
AGL Community Manager
1 Reply 381 Views

That sounds like it may have been caused by a system error. To double check that it's meant to be a single bill rather than multiple bills, you could log in to your My Account page and check the billing section.

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JIScutt
Switched-on
0 Replies 368 Views

I have since received yet another copy of the electricity bill.

 

I haven't been given an assurance that the system error has been fixed!