Refund on closed account

[Asply1]

Are AGL running out of money?? Closed my account and requested a refund by telephone on 8th January. Promised in my account within 5 days. Rang again 22nd January, promised again refund into my bank a/c within 5 days. Rang again 30th January. Promised refund next day. Are they broke, incompetent, dishonest or just stupid?

[Natalie-AGL]

Hello, Thank you for taking the time to reach out to us. 

I am sorry to hear that you are still waiting for your refund to be processed, we can definitely look further into this for you to ensure it is processed. 

I'll send you a private message and get some details from you. 

Kind Regards, 

Natalie