Payment of energy bill

Francesco07
Switched-on
1 Reply 2429 Views

Good morning, I saw now that I payed 2 times the same bill. I payed yesterday again because on my account there was no payment. I did the screenshot too so what I have to do? Thank you so much for the replay 

1 REPLY 1
jayden_AGL
AGL Moderator
0 Replies 2427 Views

Hi Francesco07,

 

Thank you for your message!

 

If you've paid your account twice then you'll need to contact our customer service team to arrange a refund.You can get in touch with them via web chat here!

 

I recommend waiting 24-48 hours before contacting us to ensure that your payment has cleared against your AGL account.

 

Kind regards,

 

Jayden