Payment of energy bill

1 Reply 1956 Views

Good morning, I saw now that I payed 2 times the same bill. I payed yesterday again because on my account there was no payment. I did the screenshot too so what I have to do? Thank you so much for the replay 

AGL Moderator
0 Replies 1954 Views

Hi Francesco07,


Thank you for your message!


If you've paid your account twice then you'll need to contact our customer service team to arrange a refund.You can get in touch with them via web chat here!


I recommend waiting 24-48 hours before contacting us to ensure that your payment has cleared against your AGL account.


Kind regards,



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