No account yet set up

pab252955
Switched-on
1 Reply 1294 Views

I have been with AGL for over three months and the website and app tell me that my account still hasn't been set up. Just wondering when that might happen? How long should it take? A disappointing start AGL.

1 REPLY 1
David_AGL
AGL Community Manager
0 Replies 1290 Views

Hi @pab252955 , it can take some time to fully establish your online account after you're connected, but three months is excessive. I'd suggest getting in touch via phone or web chat.

 

Failing that, shoot me a private message (click my name) with your account number and I'll chase it up for you.