No Discount on early payment debit card

[Xcyte]

Hi, i changed the way i pay bill from Bpay to Direct Debit which linked up with flybus.

i always get discount offer for Bpay payment,

and I disappointed after found out i didn’t get discount on my last bill for pay before due date on Direct Debit payment. Also, the amount are double compare to previous.

As a loyal customer with Agl gas and full intent to be on direct debit , which I thought was in play. I would appreciate if you can sort it out this issue. Cheers

[jayden_AGL · Accepted solution]

Hi Xcyte,

If you've recently set up a direct debit, then your pay on time discount will appear on the second page of your bill as opposed to the front page as it used to.

Apologies for any confusion!

Cheers,

Jayden