Incorrect solar I feed information

[Ekaraca]

I recently changed my solar plan to AGL solar savers. Prior to change of plan, my inverter used to generate and sold to grid avarege of 25kw and buy only 5-7kw a day. After changing the plan, now it shows I only sold 3 or 6 kW to grid and bought 25 kW a day which is costing me a fortune (as rate is higher on this plan).

I have screenshots of my inverter showing generated 20-30kw a day however agl app shows only generated up to 7 kW...

What a rip off! Already contacted to AGL twice and they said whether my usage increased or I have problems with the panels... I am waiting for my new bill to come and I will be switching to another company soon! Beware! 

[iainhabler]

I am going through the same problem with AGL. Only me living in my home and my new 10kW system, according to AGL Bill, only exports 3 kW a day. My past bills clearly indicate that I use 6 - 7kW a day but the 'solar resolution team' at AGL just want me to believe that my usage has gone up - by 35kW a day!!! Go figure.  I've tried to resolve with AGL. I'll wait 1 more week for a resolution before I change my electricity company. I'm losing approximately 35 - 40 kW a day. I have photos of the smart meter readings which match my inverter readings but not my AGL bill. I feel that I'm fighting a hopeless battle with AGL. 

[Abbchamasn4]

Since I updated my account my solar does not seem to be working on my bill . 

[Deepesh_AGL]

Hi Abbchamasn4, Thanks for reaching out. I will send you a private message shortly to discuss further. Cheers, Deepesh