Help & Support

Energy Accounts & Plans

Questions and discussion about AGL's Energy plans and your AGL Energy account

Inconsistent billing amounts

Anonymous
Not applicable
‎29-10-2019 09:50 AM
1 Reply 3777 Views

I cancelled my bill smoothing because I couldn't for the life of me see exactly what my actual account balance was.  Now "my account" says I'm in credit, but the email received from AGL says I owe over $100.  I have no idea what is correct!  I'm now considering going to a different supplier as this is beyond a joke.

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David_AGL
AGL Community Manager
AGL Community Manager
‎29-10-2019 10:55 AM
0 Replies 3768 Views

Hi @Anonymous , sorry for the confusion here. I've moved your post over to the Accounts and Billing section and given it a new title so it's more likely to get an answer. You're also welcome to Contact Us to resolve this issue.

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