Inconsistent billing amounts

[Anonymous]

I cancelled my bill smoothing because I couldn't for the life of me see exactly what my actual account balance was.  Now "my account" says I'm in credit, but the email received from AGL says I owe over $100.  I have no idea what is correct!  I'm now considering going to a different supplier as this is beyond a joke.

[David_AGL]

Hi @Anonymous , sorry for the confusion here. I've moved your post over to the Accounts and Billing section and given it a new title so it's more likely to get an answer. You're also welcome to Contact Us to resolve this issue.