I want to BPay my account but it is saying that the Customer Reference Number is incorrect.

Brockman6
Switched-on
1 Reply 10283 Views

Could you please advise how to do this?

3 REPLIES 3
jayden_AGL
AGL Moderator
1 Reply 10281 Views

Hi Brockman6,

 

Welcome to the AGL Community!

 

Your customer reference number can be found on the second page of your bill, in the bottom left-hand corner underneath your due date. This number will be between 18-20 digits, and should be used without any spaces between numbers.

 

If this doesn't clarify things for you, please let me know!

 

Kind regards,

 

Jayden

ryl2007
Switched-on
1 Reply 9951 Views

Even without spaces the CRN is too long to pay via BPay!!!

jayden_AGL
AGL Moderator
0 Replies 9946 Views

Hi ryl2007,

 

Would you mind posting a screenshot of this error?

 

Cheers,

 

Jayden