Hi @maws,
Thanks for reaching out.
It looks like you may need to contact us directly through this link to request a credit transfer from your Gas account to your Electricity account. Once connected, you can ask the team to assist with the transfer.
In the meantime, feel free to send us a private message with your account details so we can also look into this for you and offer any further support if needed.
Thanks again, and we're here if you need anything else.
SYED