Gas bill to high

JakeO
Switched-on
2 Replies 599 Views

Hi, we usually get a gas bill of around 120-140 every couple months for our usage. But this month we received a bill of $2120. It’s currently summer so we don’t use the heater at all. Only use gas for cooking and hot water. There is no way this is right. I also can’t see our usage and bill history on the app. Can someone help out please?

4 REPLIES 4
-Olgi-
AGL Moderator
0 Replies 590 Views

Hi @JakeO,

 

Welcome to AGL Neighbourhood!

 

I'd be more than happy to assist with your bill. I'll send you a private message to grab your account details from you.

 

Kind Regards,

-Olgi-

AndreaJ
Switched-on
1 Reply 300 Views

hey Jake. What was the outcome of this query please, if you don't mind sharing 

JakeO
Switched-on
1 Reply 245 Views

Not happy with the outcome. They said nothing was wrong and I’ve been charged accordingly. A once off bill at $2000 and now they’re back to normal doesn’t make sense. During the summer too

AndreaJ
Switched-on
0 Replies 243 Views

That's crazy!