Gas bill to high

[JakeO]

Hi, we usually get a gas bill of around 120-140 every couple months for our usage. But this month we received a bill of $2120. It’s currently summer so we don’t use the heater at all. Only use gas for cooking and hot water. There is no way this is right. I also can’t see our usage and bill history on the app. Can someone help out please?

[-Olgi-]

Hi @JakeO,

Welcome to AGL Neighbourhood!

I'd be more than happy to assist with your bill. I'll send you a private message to grab your account details from you.

Kind Regards,

-Olgi-

[AndreaJ]

hey Jake. What was the outcome of this query please, if you don't mind sharing 

[JakeO]

Not happy with the outcome. They said nothing was wrong and I’ve been charged accordingly. A once off bill at $2000 and now they’re back to normal doesn’t make sense. During the summer too

[AndreaJ]

That's crazy!