Account number request 10 digits when I only have 8

[Valk]

Trying to register on line. my account number is 8 digit long where is the 10 digits that is required

[Sam11A]

I have exactly the same problem - can anyone answer this questions. It's been up for a couple of months.

[NeilC]

@Valk @Sam11A ,

Your account number should be listed on your bill and is 10 digits.

Contact AGL on https://www.agl.com.au/help-support/contact-us

Only select chat or call as you need to have an account setup to use the APP or My Account.

Cheers Neil

[Sam11A]

I have my bill in front of me. It has 8 digits.

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 it’s just a normal household has account - can someone explain why I can’t set up online access. Strangely my Electricity account also has 8 digits but I have online access to that account.  So what is this 10 digit requirement?