Unable to download electricity bill

[Kerril]

Why am I no longer receiving a detailed bill and when trying to download .pdf file it is the previous month's?  I need a detailed account.

[-Nam- · Accepted solution]

Hi Kerril! 

Welcome to the AGL Community! 

You can certainly still download your bills via the email overview, if it's not working for you, you can also download your bills directly from your AGL My Account by selecting the Billing tab. Otherwise, please Contact Us and we'll send that to you manually. 

Kind regards, 

-Nam-

[bibekp69]

My agl bill doesn't download as well. It keeps asking me if I want to download the bill again but it actually never downloads

[joelosinno]

There seems to be an issue with the website and the app. The application shows an internal server error when I try to download my bill.

[Smith123]

Does agl even address these issues?

Can't download bill from app email or website

[RigorMortis]

I noticed this issue today as well. Hopefully gets addressed tomorrow as it's weekend now.

[steph123]

Got this error when I click on "Download your PDF bill":

{"clientId":null,"valid":false,"appStatusCode":70117,"documentId":null,"validationMessage":null,"encryptedData":null,"invalidAttempts":null,"maxAttempts":null}

[VeryUnhappyJan]

What a wonderland world we would have if companies did not break sites that were not broken before updating.

[Rabo]

Can not download my bill but have to pay it?! I have tried from different places. No success!

[Rabo]

Same here!