Download usage on website

[Nic3]

Hi there,

I have tried to download my usage on the website but an error appears. 

Can you please advise. I know I have changed providers but surely I still can download my old usage history. 

Thank you

Nic

[garry426milner]

Thank you so much for the detailed and clear explanation! This helps a lot in understanding how to keep the forms updated efficiently. I’ll definitely keep the battery and network usage in mind. Really appreciate your support!