Authentification sent to wrong number

[APSMRC]

Hi!

Every time I am login into AGL, the authentication code is sent to a previously registered number. I have changed all personal details to my current number and have disabled and reinstated two factor authentication and it shows my number but the code is still sent to the previous number.

Would anyone be able to help.

Regards,

Martha

[SYED_AGL · Accepted solution]

Hi,
Thanks for reaching out to us.

To proceed, you may need to give us a quick call to update the mobile number linked to your account. Once that's done, the old number will be deregistered from our system, and we can re-register your email with the new number.

We’ll be happy to assist you over the phone and make sure everything gets updated smoothly!