Comparing AGL plans against each other is difficult enough, it seems it has been made difficult in order to muddy the waters. To then go and compare plans of other companies, even the comparison web sites is not so easy. It seems to me all customers wan the cheapest plan.
Eliminate the comparing of plans within AGL, here's how:-
- Ensure that direct debit is in place for all customers, so they are eligible for any plan.
- Each quarter when the bill is produced, show the 4 different quarterly amounts as if we had chosen each plan.
- Showing the 4 amounts clearly on the bill, highlight the lowest bill and make that the one the customer will be direct debited.
- Make this option an alternative to the original 4, at least a customer would be confident of the cheapest bill within AGL.
As well to understand the bill, the demand pricing, showing time of use metering when I only have 1 price across peak, shoulder & off peak. It is no wonder people get exasperated about electricity billing.
