Unable to enter meter read via app

Pedro
Semiconductor
1 Reply 7976 Views

Am unable to enter meter read and last reading shows as 29/3/19 even though latest Bill is dated 7/6/19.

Is there a problem with this aspect of app

4 REPLIES 4
jayden_AGL
AGL Moderator
1 Reply 7971 Views

Hi Pedro!

 

It sounds like there could be an issue here.

 

Would it be possible for you to upload a screenshot of the errors you're experiencing?

 

Cheers,

 

Jayden

Pedro
Semiconductor
1 Reply 7967 Views

Meter read 1.JPGMeter read 2.JPG

 

Latest (and first)  bill 7/6/19 shows meter read as 30,107 and the 29444 figure above was at 29/3/19 following a verbal notification of figures .

jayden_AGL
AGL Moderator
1 Reply 7961 Views

Hi Pedro,

 

Thank you for your prompt response.

 

I definitely see what you're referring to. Entering your current meter reading won't cause any hassles - do you get an error when you attempt to do this?

 

Thanks,

 

Jayden

Pedro
Semiconductor
0 Replies 7958 Views

Had done a reply which disappeared.

Basically I entered random numbers which created a problem.

Upshot is AGL billing are going to sort it out .

Real time meter readings are showing correctly.

When Billing is sorted i will mark this as solved