Unable to enter meter read via app

Pedro
Semiconductor
1 Reply 7079 Views

Am unable to enter meter read and last reading shows as 29/3/19 even though latest Bill is dated 7/6/19.

Is there a problem with this aspect of app

4 REPLIES 4
jaydeny
AGL Moderator
1 Reply 7074 Views

Hi Pedro!

 

It sounds like there could be an issue here.

 

Would it be possible for you to upload a screenshot of the errors you're experiencing?

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
Pedro
Semiconductor
1 Reply 7070 Views

Meter read 1.JPGMeter read 2.JPG

 

Latest (and first)  bill 7/6/19 shows meter read as 30,107 and the 29444 figure above was at 29/3/19 following a verbal notification of figures .

jaydeny
AGL Moderator
1 Reply 7064 Views

Hi Pedro,

 

Thank you for your prompt response.

 

I definitely see what you're referring to. Entering your current meter reading won't cause any hassles - do you get an error when you attempt to do this?

 

Thanks,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
Pedro
Semiconductor
0 Replies 7061 Views

Had done a reply which disappeared.

Basically I entered random numbers which created a problem.

Upshot is AGL billing are going to sort it out .

Real time meter readings are showing correctly.

When Billing is sorted i will mark this as solved