Mobile usage not updating

[Ravi9841]

My mobile data usage in the AGL app has not been updating for almost 20 days. It is still showing 3.63 GB used out of 40 GB, even though I have continued using mobile data during this period.

I’m concerned because I cannot see my actual usage or properly manage my 40 GB allowance. I also want to avoid accidentally exceeding my data limit. Is anyone help me with this ?

[ChrisE_AGL · Accepted solution]

Hi @Ravi9841 
I'm sorry for the delay in my response.

I'm hoping that this has since been resolved.

If not are you able to advise if it's only when you log in to the AGL App or if it is happening across both the App and your My Account when logging in through a browser.

Thank you, Chris