Energy app

TWW
Superconductor
3 Replies 2237 Views

Hi

 

not sure if anyone else has had issues with energy app, but recently joined agl and for the first month the app read how much solar was being created and how much electricity we were getting from grid, but the last eight weeks it hasn’t updated; I’ve tried numerous times trying to get help from agl but no success; any advice would be appreciated 

18 REPLIES 18
Lester
Powerhouse
1 Reply 570 Views

@Burto123 . . . I have what I think is the only AGL app, it doesn't do any real time monitoring, just billing info, plan info, rates etc . . . and historic usage info from data when they get it end of next day from your energy provider.

Can you confirm what you are looking at with monitoring ?

I have an app for my solar system that does the real time solar production and usage.

TWW
Superconductor
0 Replies 569 Views

Hi, our app doesn’t upload until next day; usage and export, sorry can’t help; my problem was the app wasn’t uploading for weeks with any data at all - can’t help I’m afraid 

TWW
Superconductor
0 Replies 565 Views

Hi 

 

I have real time monitoring app through invertor; but monitoring through AGL app gives me overview of daily solar exported in either KWh or dollar value and also gives me daily readings of electricity used from grid in kWh or costs; interesting though when you compare both invertor app and AGL app there is always a discrepancy; between solar exported on both apps; but I’m just glad I can track it now through AGL app; definitely export more than we use 

Yeti
Conductor
1 Reply 467 Views

Hi I am having this exact problem for the past week with my app there is no data for energy from my solar & none from what I use off the grid. What did you do to get it fixed? 

**(not sure if anyone else has had issues with energy app, but recently joined agl and for the first month the app read how much solar was being created and how much electricity we were getting from grid, but the last eight weeks it hasn’t updated; I’ve tried numerous times trying to get help from agl but no success; any advice would be appreciated)**

Yeti
Conductor
0 Replies 467 Views

Hi I have this same problem with my app the past week, how did you have it fixed please? 

TWW
Superconductor
1 Reply 464 Views

Hi 

Sounds like your having the same problem I had; it eventually went to AGL IT gurus who spent a few weeks fixing the problem; it appeared the data was not uploading onto the AGL app; it was an internal fix; nothing I could do to rectify 

Yeti
Conductor
1 Reply 426 Views

Hi me again. 
Thank you for your help but how did you get connected with the ITGurus please? All I can reach is a foreign call centre person who tells me all customers have this problem today! Not true

TWW
Superconductor
1 Reply 422 Views

They must be monitoring site as they eventually sent me a private message stating they were investigating issue 

Yeti
Conductor
0 Replies 420 Views

Okay I do hope so. Thank you for your reply