Energy app

[TWW]

Hi

not sure if anyone else has had issues with energy app, but recently joined agl and for the first month the app read how much solar was being created and how much electricity we were getting from grid, but the last eight weeks it hasn’t updated; I’ve tried numerous times trying to get help from agl but no success; any advice would be appreciated 

[Lester]

@Burto123 . . . I have what I think is the only AGL app, it doesn't do any real time monitoring, just billing info, plan info, rates etc . . . and historic usage info from data when they get it end of next day from your energy provider.

Can you confirm what you are looking at with monitoring ?

I have an app for my solar system that does the real time solar production and usage.

[TWW]

Hi, our app doesn’t upload until next day; usage and export, sorry can’t help; my problem was the app wasn’t uploading for weeks with any data at all - can’t help I’m afraid 

[TWW]

Hi 

I have real time monitoring app through invertor; but monitoring through AGL app gives me overview of daily solar exported in either KWh or dollar value and also gives me daily readings of electricity used from grid in kWh or costs; interesting though when you compare both invertor app and AGL app there is always a discrepancy; between solar exported on both apps; but I’m just glad I can track it now through AGL app; definitely export more than we use 

[Yeti]

Hi I am having this exact problem for the past week with my app there is no data for energy from my solar & none from what I use off the grid. What did you do to get it fixed? 

**(not sure if anyone else has had issues with energy app, but recently joined agl and for the first month the app read how much solar was being created and how much electricity we were getting from grid, but the last eight weeks it hasn’t updated; I’ve tried numerous times trying to get help from agl but no success; any advice would be appreciated)**

[Yeti]

Hi I have this same problem with my app the past week, how did you have it fixed please? 

[TWW]

Hi 

Sounds like your having the same problem I had; it eventually went to AGL IT gurus who spent a few weeks fixing the problem; it appeared the data was not uploading onto the AGL app; it was an internal fix; nothing I could do to rectify 

[Yeti]

Hi me again. 
Thank you for your help but how did you get connected with the ITGurus please? All I can reach is a foreign call centre person who tells me all customers have this problem today! Not true

[TWW]

They must be monitoring site as they eventually sent me a private message stating they were investigating issue 

[Yeti]

Okay I do hope so. Thank you for your reply