Closed accounts showing on app

Donfrom
Switched-on
1 Reply 3652 Views

Hi there, when I open my account on the app, the first things that come up on my screen are two old accounts that are closed. This is very annoying as I’d like to at least see the current electricity account in use first. Even better make any old previous accounts available from a different menu choice.
Many thanks!
Don

3 REPLIES 3
David_AGL
AGL Community Manager
1 Reply 3638 Views

Hi @Donfrom - I believe closed accounts should automatically disappear from the support screen, so it appears that this may be a technical issue. I'll confirm this and update you here.

Donfrom
Switched-on
1 Reply 3636 Views
Many thanks for that Dave!
Sent from my iPhone
David_AGL
AGL Community Manager
0 Replies 3621 Views

Hi @Donfrom - old energy accounts with a $0 balance will disappear automatically within 90 days.

 

Disconnected telco accounts will unfortunately still be visible for the moment, but automatic removal for these will be implemented in future as well.