Closed accounts showing on app

Donfrom
Switched-on
1 Reply 3559 Views

Hi there, when I open my account on the app, the first things that come up on my screen are two old accounts that are closed. This is very annoying as Iā€™d like to at least see the current electricity account in use first. Even better make any old previous accounts available from a different menu choice.
Many thanks!
Don

3 REPLIES 3
David_AGL
AGL Community Manager
1 Reply 3545 Views

Hi @Donfrom - I believe closed accounts should automatically disappear from the support screen, so it appears that this may be a technical issue. I'll confirm this and update you here.

Donfrom
Switched-on
1 Reply 3543 Views
Many thanks for that Dave!
Sent from my iPhone
David_AGL
AGL Community Manager
0 Replies 3528 Views

Hi @Donfrom - old energy accounts with a $0 balance will disappear automatically within 90 days.

 

Disconnected telco accounts will unfortunately still be visible for the moment, but automatic removal for these will be implemented in future as well.