App error unable to pay on the AGL app

[SBRENNAN1]

Have attempted 4x over the last 3 days and unfortunately every attempt at processing payment. The error "something went wrong please check your bank balance and try again"

And I've spoken to my bank incase there was a problem but there isn't.

[Natalie-AGL]

Hi @SBRENNAN1, 

Thank you for reaching out to us. 

I am sorry to hear about the trouble you're experiencing with processing a payment via the app and can appreciate how frustrating this would be to deal with. 

We are not aware of a common issue with processing payments online, however, we appreciate you brining this matter our attention. 

So that we can further assist you and look into this, I'll send you a private message and get some details from you. 

Kind Regards, 

Natalie