Bill paying on App

[CO]

Fat fingers vs. your App. 

For the second time i have gone to make a part payment on your App on my phone and instead of choosing “change amount” i have hit “pay now”. 
This really means PAY NOW as in RIGHT NOW NO CHANCE TO FIX IT. 

Can you at least get a “are you sure” or one more step before sucking your money directly from my bank account?

 

[SYED_AGL]

Thank you for reaching out to us.

I'm really sorry to hear about the trouble you experienced. We understand how frustrating that must have been, especially when things don’t work as expected.

Please know that we’re passing your feedback along to our IT Digital team for review. Typically, the "Pay Now" feature should process immediately.

We appreciate you taking the time to let us know—your feedback helps us improve the experience for everyone.

If there’s anything else we can help you with in the meantime, please don’t hesitate to reach out.

SYED